Shipping policy

GLOW LLC — Shipping Policy

Last Updated: August 28, 2026

Thank you for shopping with Glow LLC (“Glow,” “Glow Fitness & Wellness,” “we,” “us,” or “our”). This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with Glow LLC, you acknowledge and agree to the terms described below.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received and the order has been confirmed.

Business days are Monday through Friday, excluding federal holidays and other days on which our fulfillment partners or applicable shipping carriers are not operating.

Processing time refers to the time required to prepare an order for shipment and is separate from the carrier's estimated transit time.

Orders placed during weekends, holidays, promotional periods, product launches, or periods of unusually high order volume may require additional processing time.

If a different processing timeframe is displayed on a particular product page or at checkout, that timeframe may apply to that order.

2. Shipping & Estimated Delivery

Available shipping methods, estimated delivery times, and applicable shipping charges will generally be displayed during checkout.

Estimated delivery time consists of:

Order Processing Time + Carrier Transit Time

Delivery estimates provided at checkout or by a shipping carrier are estimates unless Glow LLC expressly represents otherwise.

Actual delivery times may be affected by the destination, carrier operations, weather, holidays, natural disasters, transportation disruptions, incorrect addresses, and other circumstances outside our reasonable control.

3. Shipping Rates

Shipping charges, when applicable, are calculated and displayed at checkout before you complete your purchase.

Rates may vary depending on factors such as:

Destination;
Package weight and dimensions;
Shipping method;
Products ordered; and
Carrier rates.

Glow LLC may periodically offer free or discounted shipping promotions. Any eligibility requirements or limitations applicable to those promotions will be disclosed with the offer.

4. Order Tracking

When tracking is available, customers will receive shipping confirmation containing tracking information after the order has been transferred to the shipping carrier.

Please allow time for the carrier's tracking system to update after receiving your tracking number.

A shipping confirmation or creation of a shipping label does not necessarily mean that the carrier has physically received or scanned the package.

5. Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your:

Name, street address, apartment or suite number, city, state, and ZIP code before submitting your order.

If you discover an address error after placing an order, contact us as soon as possible.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

6. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete shipping address, the package may be returned to Glow LLC or our fulfillment partner.

If the package is returned to us, we will contact you regarding available options.

Additional shipping charges may apply if the order must be shipped again because of an address error supplied by the customer, except where prohibited by applicable law.

7. Shipping Delays

Glow LLC makes reasonable efforts to ship orders within the timeframe communicated to customers.

Federal law requires online sellers to have a reasonable basis for promised shipment times. When no shipment timeframe is provided, sellers generally must have a reasonable basis to expect shipment within 30 days after receiving a properly completed order.

If we determine that we cannot ship your order within the applicable promised timeframe, we will handle the delay in accordance with applicable law, which may include notifying you of the delay and providing the option to consent to a revised shipment date or cancel the affected order for a prompt refund.

8. Carrier Delays

After an order has been transferred to the shipping carrier, transportation and final delivery are performed by that carrier.

Carrier delays can occasionally occur due to weather, transportation disruptions, high shipping volume, holidays, natural disasters, or other operational issues.

Glow LLC will reasonably assist customers with delivery issues where appropriate.

Nothing in this section limits any rights or remedies available to customers under applicable law.

9. Lost Packages

If tracking does not show that your package was delivered and you believe it may have been lost in transit, please contact us so that we can review the shipment and, when appropriate, work with the carrier or fulfillment provider.

Depending on the circumstances, we may need to allow the carrier a reasonable period to investigate the shipment.

If an order is confirmed to have been lost before delivery, Glow LLC will provide an appropriate resolution based on the circumstances and applicable law, which may include a replacement or refund.

10. Packages Marked “Delivered”

If tracking information indicates that an order has been delivered but you cannot locate it, please:

Verify the shipping address associated with your order;
Check around the delivery location;
Check with household members, neighbors, a front desk, mailroom, or property manager when applicable; and
Contact the applicable shipping carrier for additional delivery information.

You may also contact Glow LLC, and we will reasonably assist with investigating the shipment.

A carrier's “delivered” status does not automatically resolve every claim, and requests will be evaluated based on the circumstances and applicable law.

11. Damaged Packages

Please inspect your order after delivery.

If your products arrive damaged, defective, leaking, broken, or otherwise materially compromised during shipment, contact us as soon as reasonably possible.

Please provide your:

Order number, description of the problem, photographs of the affected product, and photographs of the shipping packaging when available.

Do not discard the product or packaging until your claim has been reviewed, as photographs or additional information may be required.

Verified damaged or defective orders will be handled in accordance with our Return & Refund Policy and applicable law.

12. Missing or Incorrect Items

If your package arrives with a missing or incorrect item, please contact Glow LLC as soon as reasonably possible.

Include your order number and information about the missing or incorrect product.

Once verified, we will provide an appropriate resolution, which may include sending the correct item, replacing the missing item, or issuing an applicable refund.

13. Returned-to-Sender Packages

Packages may be returned to us or our fulfillment provider for reasons including:

Incorrect or incomplete addresses;
Failed delivery attempts;
Refusal of delivery; or
Packages that were not collected from a carrier pickup location.

If a package is returned to sender, please contact us.

Depending on the circumstances, the order may be eligible for reshipment or refund in accordance with our Return & Refund Policy.

Additional shipping costs may apply when reshipment is necessary because of an incorrect address or another issue attributable to the customer.

14. Multiple Shipments

Orders containing multiple products may occasionally be fulfilled from different facilities or shipped in separate packages.

As a result, you may receive multiple tracking numbers and packages for a single order.

Receiving one package does not necessarily mean the remainder of your order is missing.

You will not be charged additional shipping solely because Glow LLC chooses to divide an order into multiple shipments after checkout.

15. Preorders and Backorders

Products identified as preorder, backorder, or made-to-order may have processing and shipping timelines different from products currently in stock.

Any estimated shipping timeframe applicable to these products should be displayed on the product page, during checkout, or otherwise communicated to you.

If we cannot ship within an applicable promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

16. Domestic Shipping

Glow LLC currently ships to eligible addresses within the United States, subject to product availability and applicable shipping restrictions.

We reserve the right to restrict shipping to certain states, territories, addresses, or locations when required by law, carrier restrictions, product restrictions, or operational limitations.

Available destinations will generally be determined during checkout.

17. International Shipping

Glow LLC currently does not offer international shipping unless expressly indicated during checkout.

If international shipping becomes available, customers may be responsible for applicable customs duties, import taxes, brokerage charges, and other governmental fees unless otherwise stated.

We will update this policy as necessary if our international shipping options change.

18. Shipping Restrictions

Certain products may be unavailable for shipment to particular locations due to federal, state, local, carrier, or other applicable restrictions.

Glow LLC reserves the right to refuse or cancel an order when we reasonably determine that the product cannot legally or practically be shipped to the requested destination.

If we cancel an order for this reason after collecting payment, we will issue an appropriate refund for the canceled items.

19. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before the order has entered fulfillment or shipped.

Once an order has been shipped, it generally cannot be canceled and may instead need to be handled under our Return & Refund Policy.

This does not affect cancellation or refund rights arising from shipping delays or otherwise required by applicable law.

20. Refunds Related to Shipping

Refund eligibility is governed by our Return & Refund Policy and applicable law.

When federal shipping rules require cancellation and refund because merchandise cannot be shipped within the applicable timeframe, the required refund includes the amounts paid for the unshipped merchandise and applicable shipping, handling, insurance, or other costs associated with it.

21. Changes to This Policy

Glow LLC may update this Shipping Policy periodically to reflect changes to our fulfillment practices, carriers, products, shipping destinations, or applicable legal requirements.

The current version will be posted on our website with an updated “Last Updated” date.