Refund policy

GLOW LLC — Return & Refund Policy

Last Updated: August 28, 2026

At Glow LLC (“Glow,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. Please review the following Return & Refund Policy before placing an order.

30-Day Return Policy

We accept eligible return requests made within 30 days of delivery.

To qualify for a return, your item must be:

Unused and unopened;
In the same condition in which you received it;
In its original packaging; and
Accompanied by proof of purchase or your order number.

To request a return, please contact us before sending any products back. Returns sent without prior authorization may not be accepted.

Supplements, Vitamins & Consumable Products

For health, safety, and quality-control reasons, opened or used dietary supplements, vitamins, capsules, powders, softgels, or other consumable products cannot be returned unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a refund under applicable law.

Products with a broken or removed safety seal are considered opened.

Unopened and unused supplements may be eligible for return within the 30-day return period.

Personal Care & Hygiene Products

Personal-care products, including soaps, skincare products, shea butter, and similar items, must be unused, unopened, and in their original packaging to qualify for a standard return.

Products that have been used, opened, or materially altered after delivery generally cannot be returned for hygiene and safety reasons, except where required by law or where the product arrived damaged, defective, or incorrect.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, or missing, contact us as soon as reasonably possible and provide:

Your order number, a description of the issue, and photographs of the product and packaging when appropriate.

Once we verify the issue, we may offer a replacement, refund, or other appropriate resolution at no additional cost to you.

Please do not discard damaged products or packaging until we have reviewed your request.

Returns & Return Shipping

For ordinary returns that are not the result of an error by Glow LLC, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from our error, the product was damaged or defective, or a refund of those charges is otherwise required by law.

We recommend using a trackable shipping method when returning an item. Glow LLC is not responsible for return packages lost in transit before they are received by us.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times after we issue a refund may vary depending on your bank, card issuer, or payment provider.

Shipping charges, if applicable, will be handled as described in this policy and as required by applicable law.

Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will make reasonable efforts to cancel your order before it enters fulfillment or ships. Once an order has been processed or shipped, it may need to be handled as a return instead.

Cancellation rights resulting from delayed shipment will be honored as required by applicable law.

Shipping Delays & Unavailable Products

Glow LLC works to fulfill orders within the shipping timeframe communicated at checkout or elsewhere on our website.

If we are unable to ship an order within the promised timeframe—or within the timeframe otherwise required by applicable law—we will provide any notice, cancellation option, and refund required by law.

Under the FTC's Mail, Internet, or Telephone Order Merchandise Rule, qualifying delayed orders must generally give customers the opportunity to agree to the delay or cancel and receive a prompt refund.

Lost or Stolen Packages

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, your mailroom or front desk, and the applicable carrier.

You may then contact us so we can assist in investigating the shipment.

Claims involving packages lost before confirmed delivery will be reviewed based on the circumstances of the shipment and applicable law.

Final Sale Items

Products clearly marked “Final Sale” at the time of purchase generally cannot be returned for a change of mind.

This restriction does not eliminate any rights you may have regarding products that arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product, please contact us. Depending on the circumstances, we may ask you to return the eligible original product and place a new order.

Refund Abuse & Fraud

Glow LLC reserves the right to investigate return or refund requests involving suspected fraud, abuse, altered products, false claims, or other misuse of this policy.

Nothing in this section limits rights or remedies that cannot legally be waived.